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Local authority care needs urgent improvement say CQC | Immigration Matters

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Local authorities across eight regions of England have been told they must urgently improve their social care services for adults, the BBC reports.

The Care Quality Commission found overall improvement, with 95% of councils in the top two categories.

But its annual report rated one in four care homes for the elderly as being adequate at best and found large variations in areas and providers.

Poole, Cornwall, Solihull, Surrey, South Tyneside, Southwark, Peterborough and Bromley are to get extra support.

But Annie Shepperd, a chief executive of one of those councils, Southwark, said the Care Quality Commission (CQC) had made a mistake in rating her authority.

She said the CQC had judged them to be a low spending authority but the other regulator, the Audit Commission, had said they were a top quartile spending authority, “they can’t both be right”.

“Why have they refused to come and talk to me about this and why have they not given me the evidence when I’ve got mountains of contrary evidence that their findings are wrong.”

The report covers independent providers of care services as well as an assessment of England’s 148 local authorities.

It rated 95% of councils in the top two categories, which means they are performing well or excellently – and none was given the bottom “poor” rating.

Despite some improvements, the commission said there are still too many vulnerable adults being failed by the system.

And experts have suggested the top grades were achieved only because councils were providing care to fewer people.

More than 340,000 people in England receive care in their own home – a figure which has fallen by a fifth in the past eight years.

The CQC also urged councils to do more to drive up standards in the voluntary and private sector.

From next year, changes to the ratings system will give more weight to the views of those using care services and fines will be able to be levied against providers the regulator considers are not providing a good enough service.

Most care homes and an increasingly significant amount of home care is delivered by 24,000 alternative providers.

Ratings for those showed one in six were ranked as poor or adequate – and the CQC warned they were risking fines or deregistration next year when the new system comes in place.

Care homes for older people were highlighted in particular for their poor record on providing social contact and activities for residents.

Councils purchase about half of the services provided by these groups and the CQC said they should look to focus their spending on only the best providers where possible.

CQC chief executive Cynthia Bower said the improvements in council services should be recognised, although they could still do much better on issues such as dignity and offering people more choice.

But she also warned she was “deeply concerned” the expected squeeze on public sector spending could lead to greater restrictions on access.

“We all know there are choppy waters ahead so the issue is how well the system responds to the situation.

“We plan to be particularly vigilant about this on behalf of people who use services.”

Andrew Harrop, head of public policy for the newly-merged Age Concern and Help the Aged charity, said some care homes were clearly still “not up to scratch”.

And on tightening eligibility criteria, he added: “Local councils continue to deny many older people the care they need to live dignified and independent lives.”

But Councillor David Rogers, of the Local Government Association, said: “Councils deserve great credit for their continued good work.”

Bromley cited pressures “in managing significant increases in demand for social care services”.

Solihull Council said it was “utterly committed” to working to improve services, while a spokesperson for South Tyneside Council said: “We welcome this support to help us move forward with our modernisation of adult social care.”

In a separate article, Nick Triggle, BBC News Health reporter, said that Social Care will become the next big political issue

Examining the report into social care by the CQC, the BBC suggests that an army of carers looking after their loved ones are making the figures look more ‘rosy’.

Estimates suggest there are nearly 6m people helping loved-ones wash, dress and eat – 1.5m of whom provide more than 20 hours of care a week.

And this is why social care – for the first time in many years – is near the top of the political agenda. Source: BBC

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  3. […] a recent report, the Care Quality Commission has criticized eight local authorities for the standard of social care they provide, but little was mentioned of the shortage of experience qualified Social Care Workers […]

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