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Change to postal biometric appointment procedure and residence permit help | Immigration Matters

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The UK Border Agency (UKBA) has announced changes to their biometric appointment booking service removing telephone option and replacing it with an online system.

The agency said:

‘As part of our strategy to move our services online, we are replacing our phone line for postal applicants in the UK who want to book appointments to enrol their biometric information.’

From 1 February 2012, postal applicants will only be able to book these appointments online.

Before you can book an appointment online, you must register by creating a ‘customer account’ on the ‘Apply online’ service.

You will need a valid email address. The UKBA will then send you password details, which will allow you to access your account and book your appointment.

For more information, see the UKBA Booking an appointment (postal applications) page.

The UKBA also announced that from 1 February, an email service will replace thier biometric residence permit helplines (0300 123 2412 and 0300 123 4699). You will need to email:

If you do not have email access, you will be able to send your enquiries by Freepost to:

Returns Unit
PO Box 163
BS20 1AB

You can still use the phone services until 31 January. Source: UK Border Agency.

See also:

Bulgarian and Romanian applications – UKBA issue new application form and guidance

Immigrants on benefits figures revealed

Immigration critic calls Canada “Super Visa” a sham

New procedure announced for Arts Council England endorsement under Tier 1 Exceptional talent applications

7 tips for completing a Yellow Card BR1 application to work and study in the UK

With Yellow Card student applications for Bulgarians and Romanians taking 3 to 6 months to process, getting it right first time is vital. Bulgarians and Romanians exercising treaty rights as students under Yellow Card registration certificates are reporting that their applications are taking between three and six months to be processed and approved by the UK Border Agency Full story…

If you need any immigration advice or help with Sponsorship or Work Permits, Visa, ILR/Settlement, Citizenship, dependant visa or an appeal against a refusal please email: or visit

Majestic College offer special packages for EU students. They also have a number of employers looking for staff right now and are willing to employ Bulgarians and Romanians.

For more information call Joanna on 0208 207 1020 or email

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